RETURNS
Returns & Statutory Warranty
If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, your statutory warranty rights under German law remain applicable.
Please contact us as soon as you notice the issue at:
info@unitedlove.co
To help us resolve the matter efficiently, please include:
• Your order number
• A description of the issue
• Photos of the item (if applicable)
If the item is defective or incorrect, UNITED LOVE CO. will cover the costs associated with resolving the issue, including any necessary return shipping.
Damaged, Defective or Incorrect Items
If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, you are protected by your statutory rights under German consumer law (Gewährleistung).
In the event of a defect, you may request an appropriate legal remedy in accordance with applicable law.
Please contact us as soon as possible after discovering the issue so that we can assist you promptly.
Size & Fit
Please review the size guide carefully before placing your order.
Because all products are produced individually after an order is placed, exchanges due to an incorrectly selected size cannot be guaranteed and are subject to availability.
A size guide is available on each product page to help you choose the correct fit before purchasing.
Right of Withdrawal
Your statutory right of withdrawal remains unaffected.
If you wish to withdraw from your purchase within the legal withdrawal period, please refer to our dedicated Right of Withdrawal page for complete information, instructions, and the withdrawal form.
Contact
If you have any questions regarding returns, exchanges, or product issues, please contact us:
UNITED LOVE CO.
Dmitrij Lübesnov
Bargteheider Str. 155A
22143 Hamburg
Germany
Email: info@unitedlove.co
Phone: +49 176 738 064 84