FAQ
Orders & Shipping
Where do you ship?
We currently ship across the EU, UK, Switzerland, the US, Canada, Australia and many other countries.
How long does shipping take?
Most orders are produced within 2–5 business days and delivered within 3–10 business days depending on destination.
Can I track my order?
Yes. Once your order ships, you'll receive a tracking link by email.
Do I have to pay customs or import fees?
Orders shipped outside the EU may be subject to local customs duties and taxes.
Returns
Can I return my order?
Yes. You can return unworn items within 14 days of receiving them.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item arrived damaged or incorrect.
What if my item arrives damaged?
Contact us within 14 days and we'll make it right.
Product & Fit
How do your T-shirts fit?
Our T-shirts feature an oversized fit and run large for standard EU sizing.
I'm between sizes. What should I choose?
For a regular fit, size down. For an oversized fit, choose your usual size.
Where are your products made?
We work with carefully selected production partners and premium garments from Stanley/Stella.
United Love
What does United Love stand for?
United Love is a clothing project built on a simple idea:
Love is connection.
Connection between people.
Connection between communities.
Connection across cultures, backgrounds, and beliefs.
Our products are not about fashion alone.
They are small reminders that, despite everything that divides us, we remain connected.
Love is the message.
Why are your products called Message 001, Message 002, etc.?
Because the message is the product.
Every release is part of an ongoing conversation.
Will sold-out messages return?
Some may return. Some won't.
Like conversations, not every message is repeated.
Still have a question?
Contact us at info@unitedlove.co